Refund policy

REFUND POLICY

RETURN & EXCHANGE POLICY

We want you to love your purchase, but if you change your mind or need a different size, we're here to help — with a few simple steps.

🔁 HOW TO START A RETURN

  1. Email us at contact@freyaharper.com within 14 calendar days of receiving your order.
    Please include your order number and reason for return.

  2. We will reply with 48hr during working days with your Return Form and instructions.

  3. Ship the item back to our UK address (below) within 14 days of notifying us.
    Your return must reach us within 28 days of delivery.

  4. Freya Harper London Limited, 592 London Road, Isleworth, Middlesex, TW7 4EY

📦 RETURN ADDRESS (ALL RETURNS, INCLUDING INTERNATIONAL ORDERS):

Freya Harper London Limited

London, 
United Kingdom

💸 RETURN SHIPPING COSTS

  • As a small UK-based brand, we are unable to cover return postage unless the item is damaged or faulty.

  • For sizing, style, or personal preference returns or exchanges, the customer is responsible for return shipping.

  • We recommend using a trackable shipping service — we cannot refund items lost in transit.

📏 PRODUCT SIZING NOTES

We provide full product measurements and offer sizing guidance only
Please note that body proportions vary, and while our recommendations help, fit may differ from person to person.
Images may show scarves styled on models wearing UK sizes 8–12 for reference.

✅ RETURN ELIGIBILITY

To be eligible for a refund:

  • The item must be unused, unwashed, and in original condition and packaging

  • Items must be free of perfume, sweat, pet hair, or any signs of wear

🚫 NON-RETURNABLE ITEMS

  • Gift cards

💳 REFUNDS

Once your return is received and inspected:

  • If approved, a refund will be issued to your original payment method within 8 working days

  • You’ll receive an email confirmation once your refund has been processed

🔄 EXCHANGES

We’re happy to offer an exchange for a different size or product, subject to availability.

  • Please email us at contact@freyaharper.com within 14 days of delivery to request an exchange.

  • Return postage is the customer's responsibility, unless the item is damaged or defective.

  • Once your return is received and approved, we will dispatch the exchange within 5 working days.

If you have any questions at all, just reach out — we’re here to help:
📧 contact@freyaharper.com